Get in Touch With Us
Got a question about how sweepstakes casinos work, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach Sweeps Casinos and what you can expect once you do.
How to Reach the Team
Email is the best way to get in touch. We read every message that comes in and aim to reply within a couple of working days. Send your note to [email protected].
A short description of what your message is about helps us route it to the right person and get you a useful answer faster, rather than a generic one.
What People Usually Contact Us About
- Questions about how sweepstakes casinos work — including the Gold Coin and Sweepstakes Coin model, how redemptions work, or how our ratings are put together.
- Corrections and updates — operators change their bonus terms, eligible states, and redemption rules often. If you have found something on the site that looks out of date, we want to know.
- Content suggestions — if there's a platform, a state-specific question, or a topic you would like us to cover in more depth, tell us.
- Partnership or editorial enquiries — if you represent a sweepstakes casino operator or a related business and want to discuss a working relationship, introduce yourself and explain what you're proposing.
- Account or payment issues with a specific operator — we are an independent comparison site and cannot access or resolve issues with an operator's account, verification, or redemption process. For those, contact the operator's own support team directly through the site or app you signed up with.
- Concerns about play habits — if you or someone you know is worried about how much time or money is being spent on sweepstakes-style games, mention it in your message and we will point you toward general resources on setting limits and taking breaks.
What This Site Can and Cannot Help With
Sweeps Casinos is an independent comparison and review site. We evaluate the offers, game libraries, and terms of sweepstakes and social casinos so readers can compare them side by side — including the ones featured on this page, such as Crown Coins, SplashCoins, and Casino.Click, ranked here by our own editorial assessment. Commission from any operator does not decide those rankings.
We are not able to process redemptions, verify identity, issue refunds, or resolve disputes on behalf of any operator. Those matters sit with the platform you registered on, and their support channels are the correct place to raise them.
Before You Write In About State Availability or Rules
A lot of the messages we get are about whether a particular platform is available in a specific state, or whether a promotion still stands. Sweepstakes casino availability varies by state and changes fairly often, and individual operators decide for themselves which states they serve. We do our best to keep our own coverage current, but for a final answer on eligibility, age requirements, or redemption terms in your state, the operator's own terms and conditions page is the authoritative source — we can help point you in the right direction, but we cannot give legal advice on your specific situation.
If you're weighing up options more broadly, our guide to trusted casinos outside GamStop restrictions may also be useful background reading.
What Happens After You Send a Message
A real person reads and replies to every message — there's no automated reply standing in for an actual answer. Our usual target is a response within two working days, though it can take a little longer during busier periods.
Thanks for taking the time to visit this page. If you have something to share, correct, or ask, we're glad to hear from you.